At p99com, responsible gaming is not an afterthought — it is built into the foundations of our platform. We believe every Pakistani player deserves a safe, fair, and enjoyable experience. This page outlines the tools, policies, and support channels we have put in place to help you stay in control of your gaming activity at all times.
Numbers that reflect how seriously p99com treats player wellbeing across Pakistan.
Our responsible gaming framework is built around six core principles that every Pakistani p99com player can rely on.
p99com does not allow any player under 21 years of age to access real-money gaming features. Every new Pakistani account must submit a valid CNIC for mandatory identity and age verification before the first deposit is permitted. Accounts flagged as potentially underage are frozen immediately pending investigation.
If you feel your gambling is getting out of hand, p99com's self-exclusion tool lets you voluntarily block your account for a chosen period — from 30 days right up to a permanent closure. Once activated, self-exclusion cannot be reversed until the chosen period expires. Contact our 24/7 live chat team or email [email protected] to request self-exclusion immediately.
Take charge of your spending by setting daily, weekly, or monthly deposit limits directly on your p99com account. Once a limit is set, it takes effect immediately and cannot be increased for a mandatory cooling-off period of 24 hours. Limits apply to all PKR deposit channels including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank transfers.
p99com's reality check feature sends you a session notification at intervals you choose — every 30, 60, or 90 minutes — reminding you how long you have been playing and how much you have wagered during that session. This gentle nudge helps Pakistani players stay aware of their time and spending in real time, preventing sessions from running away unchecked.
Not ready for a full self-exclusion but feeling like you need a short break? p99com's cool-down feature lets you pause your account for 24 hours, 48 hours, or up to 7 days. During a cool-down period your account is completely inaccessible for real-money gaming, giving you the breathing room you need without a permanent decision.
Your p99com account dashboard gives you a full, transparent history of all gaming activity — including session durations, total amounts wagered in PKR, wins, losses, and net position over any time period you select. Knowing your true numbers is the first step to staying in control of your gambling behaviour responsibly and confidently.
Setting up responsible gaming tools on p99com takes under two minutes. Follow these steps to put the right safeguards in place for your account. All tools are completely free to use and can be activated at any time — even at 3am during PSL season when the temptation to keep playing is strongest.
Visit p99com.net and log in to your registered account using your mobile number and password. Ensure you are using your personal device on a secure network — never access responsible gaming settings from a shared or public device.
Click on your profile icon in the top-right corner of the platform and select "Account Settings" from the dropdown menu. From there, choose the "Responsible Gaming" tab to access all available player protection tools.
Choose from deposit limits, session time limits, reality check intervals, cool-down periods, or full self-exclusion. Each tool has a dedicated configuration panel where you can set your preferred parameters — amounts in PKR, durations in days, or notification frequency.
Review your chosen settings and click "Confirm" to activate the tool. p99com will send an SMS confirmation to your registered Pakistani mobile number to verify the change. Restrictions take effect immediately upon confirmation.
If you encounter any difficulty using the self-service tools, or if you require an immediate emergency restriction to be placed on your account, our 24/7 live chat team can action any responsible gaming request in real time on your behalf.
Every tool is free, immediately effective, and available to all registered Pakistani players on the p99com platform.
Close your p99com account permanently with no option to reopen. The most decisive tool for players who recognise they need to stop gambling for good. Processed within 24 hours of request.
Block your account for 30, 60, 90, or 180 days. Cannot be lifted early under any circumstances. Ideal for players who want a structured break from the p99com platform.
Cap your PKR deposits across all payment methods — JazzCash, EasyPaisa, bank transfer, Raast — at a level you are comfortable with. Increases require a 24-hour cooling-off period.
Set a hard cap on how many hours per day or per week you can be logged in to p99com. When you hit the limit, the session ends automatically and you are logged out.
Receive automatic on-screen alerts at 30, 60, or 90-minute intervals showing your session duration and net balance change. Keeps you grounded during long cricket betting sessions.
Take a brief, enforced pause from the p99com platform. Perfect after a losing streak or when you feel your play is becoming emotionally driven rather than recreational.
Responsible gaming starts with honest self-awareness. The following questions are adapted from internationally recognised problem gambling screening tools. Ask yourself these questions honestly — and if you answer "yes" to three or more, we strongly encourage you to reach out to our support team or activate a self-exclusion on your p99com account today.
Answer honestly. If 3 or more apply to you, please use p99com's self-exclusion tool or contact our support team.
Problem gambling affects a small but significant percentage of the population in Pakistan and worldwide — regardless of city, background, or income level. It is characterised by a persistent inability to control gambling behaviour despite negative consequences to financial wellbeing, personal relationships, and mental health. At p99com, we take this issue seriously and have designed our entire responsible gaming framework with Pakistani players in mind — from Karachi's coastal neighbourhoods to Lahore's bustling city centres and the streets of Islamabad and Faisalabad.
Responsible gaming on p99com means treating our platform as it was intended — as a source of entertainment and recreational excitement around cricket betting, PSL markets, live casino games, and video slots — rather than as a financial strategy or emotional coping mechanism. The vast majority of our Pakistani players enjoy p99com recreationally without any issues whatsoever. Our tools and policies exist to protect the minority who may need additional support.
p99com enforces a strict 21+ age requirement for all real-money gaming activity. Unlike some platforms that apply a nominal age checkbox, p99com requires every new Pakistani player to complete a full KYC (Know Your Customer) verification process before any deposit can be made. This process requires the submission of a valid Pakistani CNIC (Computerised National Identity Card) — both front and back — along with a real-time selfie photograph for facial matching. Accounts are reviewed by our verification team and are only approved once the player's age and identity have been confirmed beyond reasonable doubt.
In addition to initial KYC, p99com may request re-verification at any time if account activity raises age-related concerns. Players found to be under 21 will have their accounts immediately suspended, all gameplay voided, and deposited funds returned to the originating payment method following completion of the investigation.
Cricket betting — particularly around Pakistan Super League (PSL) fixtures — is one of the most popular activities on the p99com platform. The excitement of PSL season is real, and we understand that the combination of team loyalty, match intensity, and betting markets can make it tempting to wager more than planned. We strongly encourage all Pakistani cricket betting fans to set pre-match deposit and loss limits before each PSL game, and to treat any winnings as a bonus rather than an expected income.
Remember: even the most carefully studied cricket tip can go wrong. p99com's cricket and PSL betting markets are entertainment products — outcomes are uncertain, and no betting strategy guarantees a profit over time. If you find yourself increasing your stake sizes to recover losses after an unexpected match result, please use our reality check or cool-down tool before placing another bet.
p99com operates as an internationally licensed online gaming platform. Our licensing framework includes mandatory responsible gaming obligations that we are required to fulfil as a condition of maintaining our operating licence. These obligations include providing functional self-exclusion tools, age verification, player activity monitoring, and staff training in responsible gaming best practices. Our platform's responsible gaming policies are aligned with internationally recognised standards and guidelines, including those promoted by organisations such as the Responsible Gambling Council (RGC) and GamCare.
p99com uses a combination of automated monitoring systems and manual review processes to proactively identify players who may be showing signs of problem gambling behaviour. Indicators we monitor include sudden and significant increases in deposit frequency or amounts, extended unbroken gaming sessions, a pattern of chasing losses across consecutive sessions, and repeated failed attempts to reduce gaming activity. Where our systems flag a concern, our responsible gaming team may proactively reach out to the player via their registered mobile number or email to check in and offer support tools.
p99com will never use player behaviour data to target at-risk players with bonus offers or promotional incentives designed to increase their gambling activity. Players who are flagged as potentially at-risk are removed from all marketing communications and bonus targeting until our responsible gaming team is satisfied that the player is gaming recreationally and within their means.
Need to activate a responsible gaming tool on your p99com account right now? Use one of these quick options:
24/7 Live Chat is available directly on the p99com platform. For urgent account restrictions, live chat is the fastest route to immediate help.
Responsible gaming is a shared commitment between p99com and every Pakistani player on our platform. Log in today to review your account settings, activate the protection tools that work for you, and enjoy cricket betting, PSL markets, slots, and live casino games the right way — safely, within your means, and purely for entertainment.
⚠️ 21+ only. Gambling involves financial risk. Please play responsibly.